Wonderful aroma from candle
Prompt delivery as usual. Packaging secure
The perfect present!
This was a re-order. My original oder was despatched on 19th November, but not delivered by your courier Hermes. On tracking the order I found that Hermes had returned the parcel to you, claiming that they had tried to deliver 3 times, but they only left me one card without any name or contact details. I am still waiting for a refund of £49.41. The re-order has cost me an extra £5.49 because i missed out on the original discount, so am not very happy. I had the re-order delivered to a different address, which I have received without any problems. I spoke to the Hermes rep, and she was quite rude to me. I also know that some of my neighbours have had a lot of trouble with deliveries from Hermes this year, I have emailed feelunique twice regarding this original order, but have yet to have a response. But I must admit I love all the products that I have bought.
I was kept up to date with the progress of the order right through to delivery.
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