My Subscription order payment has failed - what can I do?

An email notification will be sent 7 days prior to your despatch date confirming that your item will be reserved and that payment will be taken 24 hours before your despatch date.

If your payment fails 24 hours before despatch an email notification will be sent asking you to change your current payment details.  Login to “My Account”, then select “My Subscriptions” and update your payment details.

We will then attempt to take payment again after 24 hours have passed, if payment fails again we will send you an email notification.

After two failed attempts you will be contacted by a member of our Customer Services team, who will be happy to help you with the processing of your order.

Your subscription will automatically be cancelled if no payments are made 7 days after your original despatch date.

In order to cancel your subscriptions login to “My Account” and select “My Subscriptions” then select “Cancel Subscription”.

Need more help?

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Telephone

Call on +44 (0) 1534 725 252 where our team will be happy to help.