A few orders may be delayed due to fraud checking procedures, if this delay is likely to result in late shipment of your order you should have received an email from us explaining the next steps. In some cases our credit insurers or card issuers will ask us to refuse orders, sadly they will not always elaborate on the reason for this with us and you may need to contact your card issuer directly.
On rare occasions an order may get held up in our warehouse due to us finding a problem with the stock we are about to despatch, for example a bottle has leaked, this will on occasions delay shipment by a day. Sadly on some occasions we may be forced to issue you with a refund if we do not have any further units of the desired item in stock.
For further information or assistance please contact us using the form below and we will respond as soon as we can.
Monday - Friday: 8am - 8pm GMT
Saturday & Sunday: 8am - 4pm GMT
Closed on Bank Holidays
St Peters Technical Park
Call on +44 (0) 845 643 0119 where our team will be happy to help.
Fax on +44 (0) 845 280 3249