*Discount excludes Stila, Gatineau, ghd, Ole Henriksen, Lily Lolo & Moroccanoil products.
Offer ends midnight (GMT) Monday 24th November 2014.
Cannot be used in conjunction with any other offer or code, including Unique Members Club.

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You have taken my money but not sent my goods, why?

A few orders may be delayed due to fraud checking procedures, if this delay is likely to result in late shipment of your order you should have received an email from us explaining the next steps. In some cases our credit insurers or card issuers will ask us to refuse orders; sadly they will not always elaborate on the reason for this with us and you may need to contact your card issuer directly.

On rare occasions an order may get held up in our warehouse due to us finding a problem with the stock we are about to despatch, for example a bottle that has leaked.  This will sometimes delay shipment by a day. Sadly on some occasions we may be forced to issue you with a refund if we do not have any further units of the desired item in stock.

For further information or assistance please contact us using the form below and we will respond as soon as we can.

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Call on +44 (0) 1534 725 252 where our team will be happy to help.