Why has my order been cancelled?

If your order has been unexpectedly cancelled or declined please contact us using the form below and we will be happy to assist you.

It's worth noting that all our orders are screened for fraud and the most common check is to ensure that the billing information matches the information held by your card issuer.

Alternatively your order may have been cancelled in the unlikely event that the item is out of stock. If we do need to refund an item due to it being out of stock, we will let you know by email and refund the full amount paid for the product.

For further information or assistance please contact us using the form below and we will respond as soon as we can.

Need more help?

Please provide us with some details of your query


Status: Enter a recent order number to help us respond quicker!



Telephone & Fax

Call on +44 (0) 1534 725 252 where our team will be happy to help.