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My order has arrived damaged, what now?

We take the utmost care in packing and shipping your products, although unfortunately some items can, on rare occasion, get damaged in the post. Please contact us immediately using the form below if your order has arrived damaged, making it clear whether you would like a refund or replacement.

In most cases we will request that you return the damaged item to us through our returns process; however, if the product is not in suitable condition to do this and you are able to attach a picture to your submission using the attachments field below, we may be willing to waive this requirement.

For further information or assistance please contact us using the form below and we will respond as soon as we can.

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Telephone

Call on +44 (0) 1534 725 252 where our team will be happy to help.