We take the utmost care in packing and shipping your products, although unfortunately some items can, on rare occasion, get damaged in the post. Please contact us immediately using the form below if your order has arrived damaged, making it clear whether you would like a refund or replacement.
In most cases we will request that you return the damaged item to us through our returns process, however if the product is not in suitable condition to do this if you are able to attach a picture to your submission using the attachments field below we may be willing to waive this requirement.
For further information or assistance please contact us using the form below and we will respond as soon as we can.
Monday - Friday: 8am - 8pm GMT
Saturday & Sunday: 8am - 4pm GMT
Closed on Bank Holidays
St Peters Technical Park
Call on +44 (0) 845 643 0119 where our team will be happy to help.
Fax on +44 (0) 845 280 3249