Please cancel my order
If you should wish to cancel your order please use the contact form below immediately, detailing your order number that begins with FN.
If you have contacted our Customer Services team within our working hours (Monday to Friday 08:00 to 20:00 GMT and Saturday/Sunday 08:00 to 16:00 GMT) there is a possibility we may be able to intercept your order, however we work very hard to ensure that we pick, pack and despatch orders very quickly, so it is possible you may already be too late.
If we are unable to stop your shipment please feel free to use our return process to return your product for a full refund. If you are a UK customer you could refuse delivery and ask for the shipment to be returned to sender; however this may delay your refund unless you have used a tracked service.
For further information or assistance please contact us using the form below and we will respond as soon as we can.