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Why haven't I received my delivery?

As soon as we despatch your order you will receive an email confirmation from us confirming that your order has been sent, if this was using a tracked service it will include a tracking number in the email.

United Kingdom and Channel Islands

Standard FREE delivery orders are sent to the UK & Channel islands using an untracked mail service, delivery should normally take 3-7 days.

For a tracked service, you can upgrade at checkout for a small additional cost, delivery should normally take 3-7 days.

Priority delivery orders sent to the UK & Channel Islands are sent using First Class post, this service is not tracked but should normally be delivered within 2-4 working days.

Special Delivery orders sent to the UK & Channel Islands are normally delivered on the next working day by 1pm (when placed Monday - Thursday before 12pm); however outlying areas such as the Highlands & Islands may incur the usual delays experienced with Royal Mail deliveries.

Rest of the World

We send all Standard FREE delivery orders by post, with delivery taking 5-7 days for Europe and 7-10 days for the rest of the world; however deliveries can sometimes incur slight delays if the shipment is either especially heavy or due to local customs procedures that lie outside of our control.

Please note, feelunique.com will only consider claims for lost items sent by Standard International delivery 35 days after despatch for Europe, and up to 90 days after despatch outside of Europe.

Non delivery of orders, Customer Services must be notified within 6 months of despatch. 

For further information or assistance please contact us using the form below and we will respond as soon as we can.

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Telephone

Call on +44 (0) 1534 725 252 where our team will be happy to help.