Frequently asked questions
We hope you enjoy using the site but if you require assistance please consult the following:
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I can't find the product I am looking for?
We are continually expanding our product range and if there is anything you can not find, please advise us. Your suggestion will automatically enter you into our free monthly prize draw to win a £20 voucher to spend with us.
How much is postage and packaging?
United Kingdom & Channel Islands - FREE.
Delivery should normally take 2-3 working days.
Europe - £1.00 per item
Delivery should normally take 3-5 working days.
Rest of the world - £1.00 per item
Delivery should normally take 5-10 working days.
In the event of non-delivery, please allow 21 days before contacting us, as we do need to allow for postal delays before we can arrange a refund or replacement. If your order has not arrived after this time, please contact us through the ‘Email’ facility in your account log-in area.
When will my order be posted?
All orders placed before 12:00pm UK local time, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.
How can I pay?
We accept Visa, Mastercard, Solo, Maestro, Delta and Electron.
When will I pay?
Although payment details are taken when you place your order, we only take payment when the goods are ready to be despatched to you.
If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction.
What about VAT?
Prices are shown inclusive of UK VAT at 17.5% where applicable. Feel Unique pay all VAT where due direct to UK customs.
For deliveries outside of the UK, you may be required to pay any applicable sales tax or Customs Duty charges in your own country.
Why has my payment has been declined?
Card payments can be declined for a variety of reasons:
Is you card out of date?
Have you entered your details correctly?
If the problem persists please contact your bank or card issuer.
Why haven't I received my order?
Your order will be sent out by Royal Mail First Class Post. Delivery should normally take 2-3 working days, however we ask you to allow up to 21 days, if your order has not arrived after this time, please contact us through the ‘Email’ facility in your account log-in area.
How do I cancel my order?
You can cancel your order on-line at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us through the 'Email' facility in your account log-in area selecting the applicable order number.
If your order has already been shipped, on receipt, please complete the returns information on the invoice and return it to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure safe return.
What is your returns policy?
All our products come with a 21 day money back guarantee. So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just return it to us within the 21 days for a full NO QUIBBLE refund or exchange. This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace good if the seals have been broken, unless they are faulty.
What if my goods arrive damaged?
Please complete the returns form on the bottom of the invoice and return it to us within 21 days including all packaging. We will then refund your card or send a replacement.
Do you do gift-wrapping?
Yes, we do. Simply enter your message in the 'Gift Wrap message' box on the Check-out page. Gift-wrapping is available on all products and is charged at £2.50 per item.
Why can’t I add items to my Basket?
Please ensure you have cookies enabled in your Internet Browser.
I am getting an error message saying 'The VendorTxCode has been
used before for another transaction'?
Although extremely rare, this can happen if communication has been lost between your computer and our website whilst processing your order. To fix this problem please click on the link below. This will reset our cookie in your Internet Browser and you will be able to successfully place orders again. http://www.feelunique.com/killcookie.php
Lastly…
If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:
Feel Unique
4 Rue de Martel
La Rue des Pres Trading Estate
St. Saviour
Jersey
JE2 7QR
UK
Tel: +44(0) 845-643-0119
Email: care@feelunique.com
