Frequently asked questions
We hope you enjoy using the site but if you require assistance please consult the following:
Click the 'Hide all' button to close all the Frequently asked questions.
I can't find the product I am looking for?
We are continually expanding our product range and if there is anything you can not find, please advise us. Your suggestion will automatically enter you into our free monthly prize draw to win a £20 voucher to spend with us.
How much is postage and packaging?
United Kingdom & Channel Islands
Standard Royal Mail 1st Class - FREE
Delivery should normally take 2-3 Working Days.
Special Delivery - Price Calculated by weight
Next-Day Delivery for orders placed before Midday. Orders placed by Midday Monday to Thursday will be delivered before 13:00 the next day. Orders received before Midday on a Friday may be received on the Saturday but Royal Mail do not guarantee next day delivery on a Friday. They do guarantee that it will be delivered on the following Monday by 1pm.
Recorded Delivery - £1 per item
Signature Required. Delivery should normally take 2-3 working days.
Europe - FREE
Delivery should normally take 3-5 working days.
Rest of the world - FREE
Delivery should normally take 5-10 working days.
Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days and 21 days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.
When will my order be posted?
All orders placed before 12:00pm UK local time, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.
How can I pay?
We accept Visa, Mastercard, American Express, Solo, Maestro, Delta and Electron.
Which currencies do you accept?
You can make your payment in either UK Sterling or Euros. To switch currency, please click on the relevant flag on the top right of the page to the right of your shopping basket. In the next few weeks we will also be implementing payment in US$, Norwegian Krone, Swedish Krona and Danish Krone.
When will I pay?
Although payment details are taken when you place your order, we only take payment when the goods are ready to be despatched to you.
If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction.
What about VAT?
Prices are shown inclusive of UK VAT at 15% where applicable. feelunique.com pay all VAT where due direct to UK customs.
For deliveries outside of the UK, you may be required to pay any applicable sales tax or Customs Duty charges in your own country.
Why has my payment been declined?
Card payments can be declined for a variety of reasons:
Is your card out of date?
Have you entered your details correctly?
If the problem persists please contact your bank or card issuer.
Why haven't I received my order?
Your order will be sent out by Royal Mail First Class Post . Standard delivery time to the UK is 2 to 3 working days. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days and 21 days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.
How do I cancel my order?
You can cancel your order on-line at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us through the 'Email' facility in your account log-in area selecting the applicable order number.
If your order has already been shipped, on receipt, please complete the returns information on the invoice and return it to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure safe return.
What is your returns policy?
All our products come with a 21 day money back guarantee. So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just return it to us within the 21 days for a full NO QUIBBLE refund or exchange, your refund will be given in the currency your transaction was made in. This does not affect your statutory rights. Unfortunately, for reasons of hygiene, we cannot replace good if the seals have been broken, unless they are faulty.
What if my goods arrive damaged?
Please complete the returns form on the bottom of the invoice and return it to us within 21 days including all packaging. We will then refund your card or send a replacement.
Do you do gift-wrapping?
Yes, we do. Simply enter your message in the 'Gift Wrap message' box on the Check-out page. Gift-wrapping is available on all products and is charged at £3.95 per item.
Why can’t I add items to my Basket?
Please ensure you have cookies enabled in your Internet Browser.
I am getting an error message saying 'The VendorTxCode has been
used before for another transaction'?
Although extremely rare, this can happen if communication has been lost between your computer and our website whilst processing your order. To fix this problem please click on the link below. This will reset our cookie in your Internet Browser and you will be able to successfully place orders again. http://www.feelunique.com/killcookie.php
Lastly…
If we have not answered your question, please contact us by one of the methods below. We will be pleased to help:
feelunique.com
St Peters Technical Park
St Peter
Jersey
JE3 7ZN
UK
Tel: +44(0) 845-643-0119
Email: care@feelunique.com
