Help & Support

I can't find the product I am looking for?

We are continually expanding our product range and if there is anything you can not find, please advise us. Your suggestion will automatically enter you into our free monthly prize draw to win a £20 voucher to spend with us.

How much is postage and packaging?

Standard delivery is free, please view our delivery information for more details.

How can I pay?

We accept Visa, Mastercard, American Express, Solo, Maestro, Delta and Electron.

Which currencies do you accept?

You can make your payment in whichever currency you prefer, choosing from UK Sterling, Euros, US Dollar, Norwegian Krone, Swedish Krona and Danish Krone. To switch currency, please click on the relevant flag at the top of the page.

What exchange rate do you use?

All of our prices are set in our home currency (GBP) and then exchanged to your chosen currency at a rate which we set. We do not regularly change the various rates as we are advertising our prices in many places and we do not want you to see one price on a shopping directory and then another when you come to our site. For the latest exchange rate you can make your purchase in GBP and you will be charged the current rate set by your credit card company.

When will I pay?

Payment is taken at the time of order and your goods are then shipped within one working day. We do not take orders for items that are not in stock.

What about VAT?

Prices are shown inclusive of UK VAT at 20% where applicable. feelunique.com pay all VAT directly to UK customs.

For deliveries outside of the UK, in the rare event that you are charged import duty, feelunique.com will provide a refund provided we are notified within 30 days of despatch. Should you wish to claim a refund, please email care@feelunique.com including a scanned copy of any tax invoice paid.

Why has my payment been declined?

Card payments can be declined for a variety of reasons:

Is your card out of date?
Have you entered your details correctly?

If the problem persists please contact your bank or card issuer.

Why haven't I received my order?

For the United Kingdom and Channel Islands, standard delivery should normally take 3-5 working days and 1st class delivery should normally take 2-4 working days. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days (UK) and 21 days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

Please note, feelunique.com can only entertain claims for lost items within 90 days of despatch.

How do I cancel my order?

You can cancel your order on-line at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us through the 'Email' facility in your account log-in area selecting the applicable order number.

If your order has already been shipped, on receipt, please complete the returns information on the invoice and return it to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure safe return.

What is your returns policy?

Find our more on our returns page